Background

Alert Rule Settings

You can define how the alarm system checks monitoring data and sends alarm notifications by configuring alarm rules. By setting alarm rules for important monitoring metrics, you can receive timely notifications of abnormal metrics and quickly resolve issues.

Alarm/Alert Resolution Frequency

• Alarm rules have a silence period. To avoid frequent alarm storms, by default, a notification is generated only when the alarm threshold is triggered for the first time. You can adjust the silence duration according to your actual business needs.
• After the alarm is first triggered, if the threshold is not triggered again for 20 consecutive minutes, the alarm system considers the service to be restored to normal and automatically performs alert resolution.
• Alarm notifications will be sent to the configured alarm contacts or contact groups. Please complete the relevant configuration first.

Alert History

• After an alert occurs, the alert history will record whether alert resolution has been achieved according to the current alert rule, along with the time of the first and last alert, and the alert duration. An alert is considered ongoing until it is resolved.
• You can view the alert history for the past six months on the platform.

Alert Notification Methods

• Alert contacts are notification recipients for alert information. You can access the contact management page via the Alert Contacts option in the left menu and set up contact groups to facilitate alert notifications.
• When configuring alert rules, you can choose to notify alert recipients via email,robot,webhook.

Please ensure that the alert contacts and contact groups are properly configured to guarantee timely notifications in case of any abnormal situations.