Privacy Policy-Documentation

Summary

CDNetworks Online Services (hereinafter, “Online Services” or “Services”) are products and services provided by CDNetworks Inc. and its global affiliates (each separately, and collectively, “CDNetworks” or “us”). The CDNetworks Console Service Platform (hereinafter, “Console”) is an integrated portal interface to deliver the insight of CDNetworks Services. Given that your company/organization (hereinafter, “organization”) have entered into a Master Services Agreement (or Service Order Form) with CDNetworks regarding the Services, you can configure your organization’s own Services and monitor its real-time analytics on Console by logging into CDNetworks Console Service Platform Website – https://dash.cdnetworks.com/ (hereinafter, “the Website” ).

While you accessing the Services provided by CDNetworks, CDNetworks is committed to protecting your personal data. Please make sure that you have fully read, understood, and consent with the content of this Privacy Policy for Console (hereinafter, “Privacy Policy”) before interacting with us.

Specifically, this Privacy Policy is intended to help you understand:

What personal data we collect from you;
Why we collect your personal data;
How we process your personal data;
How we share your personal data;
How your personal data is transferred internationally;
How long we retain your personal data;
How we keep your personal data secure;
Data accuracy;
Your rights;
How we use cookies;
How we update this Privacy Policy;
How to contact us.

1. What personal data we collect from you

Personal data are any information relating to an identified or identifiable natural person, where an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The personal data we collect depends on the choices of you and/or the administrator of your organization made on the product settings, as well as the context of your interactions with CDNetworks.

You may be asked to provide personal data, including your telephone number, email address and IP address; this may include collecting information about you when you register for an account, creating or modifying your profile, signing-up for or set preferences.

2. Why we collect your personal data

We collect personal data from you for the following purposes:

To access certain areas or services of the Website;
To provide our Services, activities, or online content and information;
To deal with your requests and inquiries, including where we have a commercial relationship in place;
To contact you with respect to our Services, or sending you notices with respect the provision of our Services;
To improve our Services;
To notify you of particular offers that may be of interest to you;
To analyze the efficiency of your service operations;
To secure our Services and our customers and users;
To comply with and enforce applicable legal or regulatory requirements, or industry standards; and
For any other purposes which we may separately notify you and obtain your consent for.

We use or otherwise process your personal data only for the purposes it was collected. In all cases, CDNetworks ensures that such processing is legal, fair, and reasonable.

3. How we process your personal data

For fulfilling the purposes set out under provision 2 Why we collect your personal data, we may organize, structure, store, disclose through transferring or sharing, erase, destruct or otherwise handle your personal data. For example, this may include storing and maintaining your personal data in our database, sending you promotional emails, etc.

If you would have any concern in relation to collecting, using, sharing or otherwise processing of your personal data, please contact us through email or telephone provided to you under provision 12 How to contact us.

4. How we share your personal data

CDNetworks may share personal data about you as may be necessary to complete the purpose of data processing as defined above or to fulfill legal obligation as applicable. Personal data processed by CDNetworks will be shared, transferred, accessed, disclosed, and preserved by other authorized entities to the extent required:

as your Services account is provided by your organization, we will share certain data with your organization to enable your organization managing the Services.
CDNetworks is a transnational enterprise with global presences, on some occasions to provide Services to you, CDNetworks may need to collaborate with its affiliate and share personal data among CDNetworks affiliates. CDNetworks affiliates will commit to the same degree of care on the protection of your personal data.
CDNetworks will only share your personal data with third parties with your consent or under your instruction.
CDNetworks may, for compliance with laws and regulations applicable, for responding to regulatory authorities, or for fulfillment of judicial orders, retain, transfer, or share your personal data on an as-needed basis.

Please note that if you use the Services to link or connect to products of third parties, those third-party products may adopt their own privacy policies. Your submission and provision of your personal data to such third-party products will be governed by the privacy policies of such third-party product.

5. How your personal data is transferred internationally

To deliver Services to you, it is sometimes necessary for us to transfer your personal data to places outside your home country or region, where it may be stored and processed. International transfers may be carried out within CDNetworks, or to any third party located outside of your home country or region as set out under provision 4.

By submitting your personal data to us, you agree to the transfer, storing, or use of your personal date outside your home country or region in the manner described above. If you would not agree to this, please contact us through means provided to you under provision 12 How to contact us.

6. How long we retain your personal data

Your personal data collected by CDNetworks will be stored in an encrypted manner in your region or other regions where CDNetworks or its affiliates operates.

CDNetworks will retain personal data as necessary to provide Services to you and/or your organization, or for the fulfillment of our statutory/judicial obligations. Our retention period may vary depending on the type of personal data and difference of mandatory requirements in data protection laws among jurisdictions applicable.

To put it specifically:

Username, mobile phone number and e-mail address: we will retain a record of these information during your use of the Services. When your organization stops subscribing our Services, or when your organization notify us to cancel your account, we will delete the corresponding information.
Log data will be retained for up to 180 days in most instances. If the data retention laws in certain jurisdictions requires a longer retention period, we will follow such statutory requirements.

7. How we keep your personal data secure

CDNetworks has adopted administrative, technical, and organizational measures in accordance with industrial standards to protect your personal data from unauthorized access, use, alternation, disclosure, or leakage. We will take all reasonable and feasible measures to protect your personal data. For instance:

For personal data storage and display, we will use encryption technologies (hash algorithm, NCA algorithm, etc.), desensitization display and other means to protect your personal data;
For personal data transmission, we leverage encryption technologies such as RSA and AES to prevent sensitive data from being disclosed;
For device level software security capabilities, we have adopted technical measures such as preventing decompile, preventing two-factor packaging, preventing tampering, etc., to ensure that sensitive data is not disclosed; prohibit the use of our services on devices in simulators and debugging, root, jailbreaking, etc., to prevent the disclosure of personal data;
For access control, to prevent account theft, unique device identifiers, login IP addresses, operation logs, access logs, location information and other data may be analyzed to facilitate the adoption of security measures or security reminders.

Appropriate technical and organizational measures are taken to protect your data. You acknowledge that while we try to secure your personal data in a safe manner, we cannot guarantee that complete security.

In the event of any unauthorized access of your personal data, CDNetworks will respond in line with any data breach requirements as detailed in the applicable laws and regulations in accordance with the CDNetworks data incident response plan.

8. Data accuracy

You acknowledge that any personal data that you have provided to us is accurate and up to date. If you would believe that there is any inaccurate personal data, you should contact use through means provided to you under provision 12 How to contact us.

Inaccurate personal data will be amended or deleted as soon as we reasonably can where we are notified of the updated information.

9. Your rights

Below is a summary of your rights with respect to the handling of your personal data:

You may request a copy of your personal data, to object to our use of your personal data, to request the deletion or restriction of your personal data;
You may access and update your personal data or other information that you have provided to us;
You may request us to erase or otherwise delete any or all your personal data;
You may request us to stop collecting, using or otherwise processing your personal data;
You have the right to obtain your personal data in a format that you can move from one service provider to another. This may not apply to some of your personal data depending upon the context.

We will use our reasonable endeavor to respond to your request.

10. How we use cookies

A cookie or similar tracking technology is injected into your browser to collect certain data related to the device used to access a website or application.

We use “cookies” and/or similar technologies, such as web beacons and java script, to store specific information about you and track your visits to our Website.

We may also use “cookies” to store specific information about your use of the Services as part of its features and to facilitate or enhance your user experience of the relevant Services.

When you visit our Website for the first time, a pop-up window will ask for your consent to collect “cookies”. After you agree, if you do not de-activate or erase the cookie, each time you use the same device to access our Website, our web servers will be notified of your visit and in turn we may have knowledge of your visit and the pattern of your usage.

11. How we update this Privacy Policy

We may update this Privacy Policy from time to time in response to:

Changes/updates in data protection laws that may affect our products/services;
Feedbacks/improvement suggestions from our customers, end users, regulators, and/or other stakeholders;
Changes in product functions.

If any change be introduced to this Privacy Policy and may materially affect the manner we collect and process your personal data or the way you use the Services, we will notify you through the contact method you chose. If CDNetworks is not able to get in touch with you directly, we will notify you by posting a notice on our Website. All changes to this Privacy Policy will be posted on our Website. CDNetworks recommends you to periodically check the latest version of this Privacy Policy to be aware of any changes.

12. How to contact us

If you have any questions, concerns or suggestions related to any provision of our Privacy Policy, you can contact our Privacy Team using the information contained at https://www.cdnetworks.com/contact

You may also contact us at:
Email: abuse@cdnetworks.com
Phone: +86 400-6619-520